Every serious platform checks the boxes on your RFP. After you sign, who maps your processes, who drives adoption, and who answers when something breaks? Medtrics includes that team.
People, then process, then the platform.
People. A named team: your Impact Leader, a Physician Strategist, and a Technical Lead. Same team from onboarding through renewal.
Process. We document how your teams actually work (scheduling, placements, evaluations, accreditation prep) before anything is configured.
Platform. Configuration comes last, built from your documented workflows. That order is why adoption sticks.
Software license vs. operating system
| Dimension | Legacy platform | Medtrics |
|---|---|---|
| What you receive | Software license | Dedicated team + process mapping + configured platform |
| Who drives adoption | Your team (already stretched thin) | Named account team with medical education expertise |
| Process work | Your responsibility | Done collaboratively during process mapping |
| Configuration | Self-service or paid consulting | Included, based on documented workflows |
| Ongoing relationship | Support tickets and annual renewals | Weekly/monthly meetings, quarterly reviews, annual site visit |
| When something breaks | Ticket to a stranger | Call your Impact Leader who already knows your workflows |
| Staff turnover | Start over | Medtrics team onboards new staff directly |
| Expertise | General product knowledge | Cross-institutional medical education operations experience |
Who walks in with the answer?
A CCC chair asks how this trainee is progressing. A license hands you a grid. The operating model is a named team that already knows which conversation to have.
The legacy way is an export. Your committee still has to interpret it. The Medtrics way is a named team that walks into the room with you.
It works. But here is what it costs.
Coordinator time. Manual entry, email coordination, and cross-system reconciliation consume hours every week. Evaluation coordination can swallow a cycle when the record lives in mail and spreadsheets.
Knowledge risk. When a coordinator leaves, their scheduling logic, site relationships, and workarounds leave with them. The new hire spends months rebuilding what was never documented.
Compliance exposure. Affiliation agreements lapse because no one tracked the expiration date. Student data moves through spreadsheets and email, and accreditation documentation gets assembled in a panic before site visits.
Capacity blind spots. No one can see total learner volume across programs and student types. Untracked observers in a clinical space become a patient-safety conversation no one wanted to have in a meeting.
Missed workforce pipeline. Learners rotating through your facilities are future hires. Without a way to track their experience and interest, that pipeline goes untapped while external recruiting budgets grow.
Which sounds like you?
Replacing a legacy platform (GME). Every platform can pass your RFP. The difference shows up after signing: with Medtrics, a named team drives adoption across every program and campus. Your staff doesn't carry it alone.
Tracking clinical hours (nursing / allied health). Logging hours is the baseline. Medtrics also manages placements across dozens of sites, coordinates preceptor availability, and shows you where every student is.
Low adoption on your current platform (any). Your software probably isn't the problem. No one had the capacity to lead the change on top of their day job. That's the work our team is contracted to do.
Running on spreadsheets (any). You have no legacy system to untangle. That is an advantage. Process mapping starts clean from how you actually work today.
Health system going enterprise. We map each group's processes individually, then configure one platform that respects how each program operates. Enterprise scale, per-program fit.
The team is part of the contract.
Your Impact Leader, Physician Strategist, and Technical Lead are included in a single annual service fee, along with implementation, data migration, unlimited admin training, and the annual on-site visit. No consulting line items, no per-ticket charges, no hidden fees.
Compare one platform with a team behind it against a scheduling system, an evaluation platform, a credentialing tracker, and the spreadsheets bridging them, plus the coordinator hours spent reconciling between tools.
You own your data, exportable anytime. If the numbers do not make sense for your institution, we will say so during process mapping.
Bring us how your programs run today. We'll tell you whether Medtrics fits. If it doesn't, we'll say that too. Start with a Process Map.